SSL Certificates (only needed if connection stating certificate is "untrusted")


Client Certificates


CITRIX CLIENTS for Windows and MACs
After Install cancel out of pop up screens that occur after install-that ask for server or single sign on


Simply follow the prompts ( do not select any options/add-ons). All browsers are supported except Microsoft Edge


WINDOWS - Citrix Workspace For PAC - MAKE SURE CLIENT IS COMPATABLE WITH YOUR OS

https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html


MAC

https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html


Earlier MAC version - scroll down to MAC early servions

https://www.citrix.com/downloads/workspace-app/


ISCorp is implementing a new password policy that will require all users to change their password every 90 days. Password must be 12 characters long. Password must contain characters from two of the following four categories: Uppercase characters A-Z (Latin alphabet) Lowercase characters a-z (Latin alphabet) Digits 0-9 Special characters (!, $, #, %, etc.)


PAC Troubleshooting

Screen issues: If you experience the Citrix application launching and then immediately closing OR grey/black screen,
please complete the following steps:
1. Log into the web page (https://webica2.iscorp.com/skyward)
2. then Click on Change View on the main PAC site. Then settings,
3. At the bottom of the screen change seamless to % of screen - and choose Above 90%
4. Make sure to click Save
Now when the application launches, it will be inside of a window.

Saving Files in PAC
In order to save reports outside of skyward you need to create a folder under c:\ drive called skyward ( or other).   Then while in PAC/skyward saving a report browse to   V:\skyward and save your document   We suggest to check your security setting also
***Once user is logged on to Citrix: Go down to the lower right hand corner by the clock and RIGHT click on the Citrix workspace, Choose - Connection Center. then click on the session once, then click on the file security or preferences button on the right and choose Full Access ( read and write)and Never Ask Again. Then try again. user also have to have permissions to save to the local drive c: ( Most users do not permissions to save to the Root drive) That is why the folder is created

How to Send Pictures to Iscorp
First you will need to get a secure URL from Iscorp for picture upload.
Pictures need to match the Other ID or NS+staff ID(example NS12345.jpb) in skyward Student Database,( for Finance it is NS+Name ID) Pictures have to be in .jpg format and there is no need to zip the file under 250 images. Please keep the link for future uploads.